Humana Prescription Phone Number: Faster Contact Tips
Humana prescription callers should use Humana Pharmacy's dedicated medication-order line at 1-800-379-0092 (TTY: 711) for refills and pharmacy questions, and 1-888-538-3518 (TTY: 711) for maintenance medicine; if you need specialty medication support, call 1-800-833-1642 (TTY: 711). These numbers are published in Humana Pharmacy materials and list the relevant business hours by medication type.
- Refills & general pharmacy orders: 1-800-379-0092 (TTY: 711)
- Maintenance medicine: 1-888-538-3518 (TTY: 711)
- Specialty pharmacy: 1-800-833-1642 (TTY: 711)
- Best practice: call the number aligned to the medication category on your label or ID materials
- Identify your medication type: maintenance, specialty, or general prescription.
- Call the matching line and be ready with your member ID and the prescription number (if available).
- If you're calling about an order issue, ask for order status and delivery or processing clarification.
| Need | Phone number | TTY | Hours (as listed) |
|---|---|---|---|
| Humana Pharmacy (general prescription support) | 1-800-379-0092 | 711 | Mon-Fri, 8 a.m.-11 p.m. ET; Sat, 8 a.m.-6:30 p.m. ET |
| Maintenance medicine | 1-888-538-3518 | 711 | Mon-Fri, 8 a.m.-11 p.m. ET; Sat, 8 a.m.-6:30 p.m. ET |
| Specialty Pharmacy | 1-800-833-1642 | 711 | Mon-Fri, 8 a.m.-11 p.m. ET; Sat, 8 a.m.-6:30 p.m. ET |
Member access starts with choosing the correct line for your situation, because Humana Pharmacy materials explicitly separate general, maintenance, and specialty medication support channels. If you're in the middle of refills or waiting on a medication order, calling the dedicated pharmacy line listed above is the most direct path to resolution.
Fast-call workflow
To reduce back-and-forth, collect your details first-especially your Humana member information and prescription/order identifiers-then call during the hours listed for the specific support category you need. This matters because Humana Pharmacy's published phone numbers include different scopes (general vs. maintenance vs. specialty), which typically changes how the automated system routes you.
- Say your goal clearly: "I need help with a prescription refill/order status."
- Ask for the correct workflow: "Can you check processing and delivery timing?"
- If it's specialty medication, state it upfront to avoid delays.
Operational clarity is your advantage: the published numbers also show that language assistance is available, and you should request it early if needed. If you use TTY, the materials indicate calling the listed TTY number alongside the main line.
Which number should you dial?
Prescription routing depends on what kind of medication you're dealing with, not just that it's "Humana." Humana Pharmacy's documents list separate contact numbers for maintenance medicine and for specialty pharmacy, while also listing a general pharmacy contact line.
| Your situation | Dial this | Why |
|---|---|---|
| Refills / general prescription questions | 1-800-379-0092 | Dedicated Humana Pharmacy phone line for prescription support |
| Maintenance medicine | 1-888-538-3518 | Maintenance-focused support channel |
| Specialty medication | 1-800-833-1642 | Specialty Pharmacy directly |
Precision mindset pays off: if you're unsure which category your medication falls under, look at your medication label or the materials you received from Humana Pharmacy, then choose the closest match. If you still can't tell, start with the general pharmacy line and ask how they categorize your specific prescription.
Hours and accessibility
Service hours listed in Humana Pharmacy materials are: Monday through Friday, 8 a.m. to 11 p.m. Eastern time, and Saturday, 8 a.m. to 6:30 p.m. Eastern time, for the main pharmacy and the medication-category lines described. The materials also include TTY guidance for accessibility needs.
"Call the number on your ID card (TTY: 711)."
Practical timing tip: if you're calling from the Clifton, New Jersey area, schedule your call within those Eastern time windows to align with published availability. When you call, keep your ID information handy so the representative can verify and locate your prescription faster.
FAQ
Everything you need to know about Humana Prescription Phone Number Faster Contact Tips
What is the Humana prescription phone number?
The Humana Pharmacy phone number published for prescription support is 1-800-379-0092 (TTY: 711), with additional category-specific numbers also published for maintenance and specialty medications.
Is there a different number for maintenance medicine?
Yes. Humana Pharmacy materials list 1-888-538-3518 (TTY: 711) for maintenance medicine, using the same general published weekday/weekend hours.
What number should I call for specialty prescriptions?
For specialty medication support, Humana Pharmacy materials list Specialty Pharmacy directly at 1-800-833-1642 (TTY: 711).
When should I call?
The published Humana Pharmacy hours are Monday-Friday, 8 a.m.-11 p.m. ET, and Saturday, 8 a.m.-6:30 p.m. ET, for the numbers listed in the Humana Pharmacy materials.
Do they offer TTY support?
Yes. The materials specify TTY: 711 for the published Humana Pharmacy numbers.
What should I say on the call?
Start with your goal (for example, "refill," "order status," or "processing/delivery question") and have your Humana/member and prescription/order details ready to speed up verification.
